Top Tips for Making Multilingual Food Scrap “How-To” Videos for Businesses and Multi-Family Buildings

video image in 3 language versionsFood scrap and organics collection programs pose a challenge to public agencies in terms of low participation and high contamination, especially where businesses and multi-family properties are concerned.

There’s turnover in staff and residents, and often there are language barriers. Producing content in multiple languages seems like one logical solution, but doing three separate videos can impact the budget and seem like a daunting logistical challenge…but it can be simplified!

Over the past few years, the Gigantic team helped City of Sunnyvale produce multilingual video content in a streamlined way to ensure they could produce content in multiple languages for a reasonable budget.

With the following tips, we created separate business-facing videos in Chinese, Spanish and Vietnamese – using the same original footage shot in a commercial kitchen – for a reasonable budget.

Top tips for producing multilingual video content:

  • Show, don’t tell. Tell the story with filmed footage. Demonstrate key behaviors so your content instructs without the use of words as much as possible.
  • Use voice-over instead of dialog for extra details. This way, you can avoid dubbing over a person speaking to the camera.
  • Put key messages on-screen with simple graphics. These can be translated, so the video works even with sound off.
  • Film in real locations that resonate with the audience. This way the setting also provides context without using words.
  • Create the multilingual versions using the same filmed footage to save money. Just translate and record voice-over in each language and translate the screen graphics.
  • Promote in-language too. The best video must be seen to be effective. Create a keyword-rich video description in English and translate this, too. Post to your website, YouTube, Facebook or other channels using the translated promotional blurb. You can pay to promote videos specifically to online viewers that use any one of your targeted languages. Without paid promotion, most videos will not get views

Also, check out the Food Scraps Recycling for Apartments and Condos videos filmed with these same tips, in English, Chinese, and Spanish.

Business-facing Tips Videos for Sunnyvale:

Keep Plastic Out of the Green Bin! A new anti-contamination campaign to improve compost quality

This past year, we accepted the challenge to help San Mateo County develop a countywide social marketing campaign designed to improve compost quality by addressing contamination of food scraps and yard trimmings collected in the county.

The Project

Farmer: we need you help making healthy compostGigantic Idea Studio developed a scope of work that included as much of the community-based social marketing (CBSM) process as time and budget would allow:

  • Secondary research review of data from haulers, public agency RethinkWaste, transfer stations and composting facilities and similar campaigns,
  • Primary research via focus groups, with message development and testing and finally,
  • Campaign creative and a pilot study toolkit, with an implementation guide.

Partnering for Success

Gigantic partnered with R3 Consulting Group to analyze data and identify the top contaminants and sources of contamination. Unsurprisingly, plastics, especially film plastics, were most common. Multi-family dwellings (MFDs) and commercial businesses were the top sources. To keep within the time and budget, we chose plastic as the target contaminant, and MFDs as the target audience.

We also partnered with Green Motivate to look at messaging of similar campaigns conducted in Vermont; Boulder, Colorado; Oregon and Snohomish County, Washington. Each had compelling messages and images— some of which inspired our campaign.

Contaminated green bin means contaminated compostPartnering with Engel Research Partners, we conducted focus groups in English, Spanish and Cantonese to test selected messages and learn more about the barriers and benefits related to food scrap and yard trimming collection programs.

Top Takeaways

  • Most people were unclear about what happens to the contents of their green bins after they are collected.
  • Once they understood that compost was used in gardens, parks and farms, residents seemed more motivated to learn how to prevent contamination.
  • Motivating messages included links to local agriculture, farmers/farmworkers and health.
  • But people also wanted clear, easy to understand instructions on how to compost correctly— not just inspiration and fluff.
  • Bin is the preferred term (vs. carts) to refer to wheeled carts and larger rolloff bins.

From these learnings we created a messaging strategy to inform a storytelling video, article and social media posts that included:

  • Awareness messaging: “Contaminated Green Bin=Contaminate Compost”
  • Motivational messaging: “We need your help making healthy compost for San Mateo County gardens, parks and farms,” and
  • Food in, plastic out - green cartInstructional messaging: “Keep All Plastic Out of the Green Bin” and “Food In/Plastic Out”.

For on-the-ground interventions, the campaign toolkit also included bin area signage, a downloadable kitchen sign, and a pilot study methodology.  To reach the top monolingual, non-English speaking communities, we partnered with InterEthnica to adapt all campaign collateral into Spanish and Chinese.

While the CBSM components will be implemented locally by stakeholders, the County will be doing a media campaign to support on-the-ground efforts, running sometime this fall.

Lizzie Carrade of the San Mateo County Sustainability Department presented the campaign at the California Resource Recovery Association Annual Conference this year. We are proud to have been part of the team trying to address this pervasive problem.

 

Applauding Green Accomplishments to Keep Them Growing

Eight champions from five organizations were honored at StopWaste’s award ceremony—truly inspiring individuals.

Most of our work here at Gigantic is about helping our clients nudge people toward certain environmental behaviors—preventing food waste, composting organics, keeping dirty car wash water out of storm drains, and so many more. No matter the topic, it’s easy to focus on the need to change behavior more than the need to celebrate when we do see progress. But that acknowledgment, or “confirmation messaging”, is just as important as all the calls to action.

I was reminded of that insight recently when working on StopWaste’s Environmental Leadership Awards that each year recognize a handful of organizations for innovation and achievements in waste prevention, climate resilience and other areas of sustainability.

As part of the preparations for the award ceremony and presentation, I get to interview the champions at each of these organizations. What makes them prioritize environmental practices well beyond legal requirements? What are the keys to success? And how can local government agencies support and amplify their good work?

What I find is that without exception it is the initiative and commitment of individuals that makes these businesses, nonprofits, schools and other entities leaders in their field and can have ripple effects throughout their organizations and beyond. At Drake’s Brewing Company, champion Hal was a cellar master for years, consistently finding greener ways to do thi

Stef notes that it’s been fun working on the annual awards promo with Michelle Fay from StopWaste for all these years.

ngs that also benefitted the company—and becoming the company’s first Sustainability Manager. Champion Becky at Spectrum Community Services was successful in switching the nonprofit’s senior meal service from disposable to reusable foodware with partner Sparkl Reusables and support from her ED. At Mohr Elementary School, teacher Sarah and PTA lead Susanne created an outstanding, hands-on environmental and climate literacy curriculum that helped move their school district to pass a district-wide waste resolution.

Sharing and celebrating these accomplishments at the award ceremony was truly inspiring. It was clearly gratifying and energizing to the champions who had put so much effort and passion into their work, and amplifying their success will surely inspire others.

Recycling: Hero or Villain? The Public Is Confused

Environmental specialists are working, like everyone else, in a polarized world where distrust of media and “truthiness” can make us question absolutely everything.

You’ve seen the headlines in everything from business press, public radio …

“Recycling Doesn’t Work”

“Plastic Recycling Doesn’t Work and Will Never Work”

“You Can’t Recycle Your Way Out”

“America’s Broken Recycling System”

At Gigantic, we work with clients whose jurisdictions:

  • Don’t accept “compostable” plastic
  • Do accept “compostable” plastic
  • Only accept Plastics # 1, 2, 5
  • Only accept “rigid” plastics
  • Ask you to put plastic bags in the Garbage
  • Ask you to put plastic bags in the Recycling
  • Accept paper cups in Recycling
  • Accept paper cups in the Garbage
  • Put pizza boxes in the Recycling
  • Put pizza boxes in the Organics

And on and on…

We can't recycle our way out of the plastic crisis - Insta post from Story of Stuff
Source: Story of Stuff Instagram

Is it any wonder that residents are wondering what’s going on?

If we had a magic wand, we’d wave it and make all this a lot simpler: focus on just a few of the most easily identified recyclable materials so that “waste” streams are clean and easily processed. We’d like to see:

  • All jurisdictions’ carts be the same color and labels as in other jurisdictions.
  • Every jurisdiction have the same “what goes where” instructions and
  • VASTLY simplify “what goes where” messaging to focus on the most recyclable items, in order to cut down on contamination. We have seen over and over that “wishcycling” is a real thing, and a real hassle for materials facilities.

But we don’t live in a perfect world. For now, environmental communicators need to be honest about the challenges of recycling, while reassuring the public that many problems can be solved and not to give up hope.

‘Tis the Season…for Zero Waste Messaging!

It’s that time of year – holiday parties, bountiful buffets, frantic shopping, dining out and ordering tons of stuff online. This rush of activity produces a seemingly unending amount of waste.

At Gigantic, we and our waste professional clients cringe with every stack of delivered boxes, every pile of discarded edible food and every stack of red solo cups in the bulging trash bag after a big party.

If only we could normalize zero waste behaviors at a time when excess is being celebrated and encouraged at every turn! Don’t give up! The holidays provide prime opportunities for reducing waste, often by not creating it in the first place. Now’s the time to pump up our zero waste messaging and help people think about ways to reduce waste during this stressful season.

Like this popular blog, we can normalize behaviors that make less-waste sense:

Normalize: 
Secondhand gifts
handmade gifts
consumable gifts
experience gifts
small business gifts

We can bring concepts forward to interrupt gluttonous behaviors and capture the attention of people who are emotionally on the fence about participating in excess. We can help with tips, encouragement and resources, with feel-good messaging that promotes a more calm, conscious and guilt-free low-waste lifestyle.  

Who will benefit from these messages? Of the folks with whom you communicate, there are:

  • People who are already doing the “right” thing…this messaging will help to reinforce and confirm that they are doing the right thing.
  • People who feel uneasy and wish they knew how to do some things better. This group responds well to tips and encouragement to jump in and just try something different.
  • People who are not willing to change and connect the holidays with joyous excess. Low-waste messaging may not influence them this time around, but the seeds may be planted for future change as they see others adopting lower-waste ways.

We highly recommend using your social media channels, newsletters, editorials, advertising and other outlets to promote messaging around  waste reduction during the holidays.

You will not be alone! Here are some great recent examples – including a few of ours – to inspire your messaging:

From Zero Waste Marin:

Promotion of Gift of Great Memories

Happy Zero Waste Holidays!
Shop Smart
Compost Scraps
Love Leftovers

From StopFoodWaste:

stop food waste holiday tips email

From the City of Livermore/Livermore Recycles:

Bnny thanksgiving dinner - Plan, Pack, Repurpose

From the City of Berkeley:

reduce waste this thanksgiving email

Happy Holidays!

The Gigantic Team

 

 

 

Understanding Your Audience: How Gigantic Uses Short-Form Videos to Reach Younger Audiences

In 2021, Gigantic Idea Studio began producing short videos for the Clean Water Program Alameda County, featuring the popular mascots Fred the Frog and Izzy Egret. A study by the University of Delaware found that, “while mascots may be great at inspiring action through their cheers and high fives, the biggest impacts of mascots may come through displays of disappointment with a negative outcome”. With this in mind, we focused on messaging that showed the impact of pollution on Fred and Izzy.

A key strategy was to distribute the videos through paid promotion on platforms that were popular with younger audiences. At the time, TikTok was becoming a popular platform with Gen Z, so in addition to producing the short videos in the traditional horizontal format, we created vertical versions to allow an optimized experience on TikTok. Gigantic Idea Studio created a TikTok channel for the campaign, and also posted the videos on Instagram Reels.

Fred & Izzy on TikTok

The results were impressive. The vertical version of the Dog Poop video had a CPM of $2.36, compared to $7.12 for the horizontal version on YouTube. Although views are counted differently depending on the platform, the TikTok version of the video also received more views than on YouTube, despite having double the budget.

Gigantic Idea Studio also found success with organic content on Instagram Reels. Its first reel received 3,059 views, compared to the average of 26 views for its previous horizontal video posts. On Earth Day 2023, we posted another reel that received 1,318 views.

To date, Gigantic Idea Studio’s TikTok channel has received 1,720,973 views of 8 videos, through 14 campaigns, and 9,543 likes with 482 followers.

Takeaways

Gigantic Idea Studio’s success teaches a few important lessons about reaching younger audiences with short-form videos:

  • Use humor and creativity. Younger audiences are attracted to content that is entertaining and engaging.
  • Keep it short and sweet. Younger audiences have short attention spans, so aim for videos that are 30 seconds or less.
  • Use vertical video. Younger audiences are more likely to watch videos on their mobile devices, so make sure your videos are formatted vertically.
  • Promote your videos on the right platforms. TikTok is a great platform for reaching younger audiences, but other platforms like Instagram Reels and YouTube Shorts are also gaining popularity.

If you’re looking to reach younger audiences with your marketing content, consider using short-form videos. Just be sure to keep the above tips in mind to create videos that are engaging and effective.

Do Californians Get the Connection of Food Waste and Climate Change?

Reducing food waste and diverting it and other organic materials from landfill is key to reducing methane emissions in our state (and around the world). California’s SB 1383 establishes targets for reducing organic waste going to landfill and increasing edible food recovery, and public agencies across the state are scrambling to implement it. The law, including outreach for it, was a major focus at this year’s California Resource Recovery Association (CRRA) Conference. The Gigantic team’s presentation was designed to contribute to that discussion.

How much do Californians already know about food waste and its connection to climate change? What would motivate more residents to reduce food waste? Back in 2020, we conducted a brief statewide survey of Californians to ask a few questions about their understanding of greenhouse gas emissions, landfill and food waste. We re-ran the survey with some additional questions in 2023 to see if the implementation of SB 1383 was impacting residents’ understanding of food waste and its relation to the warming planet. In comparing the data from 2023 to that of 2020 we noted:

  • 84% of respondents think that human-caused climate change is happening; this is up
    4 percentage points from 2020.
  • The number of respondents who are very or extremely worried about climate change is stable at 50%. There is an increase of those who say they are more worried than they were a year ago: 46% vs 40% in 2020.
  • Only 33% of respondents understood that food scraps break down and release methane in landfill. This is down from 42% in 2020.
  • Despite the requirements of SB 1383 that every resident have access to organics composting service, only 47% of respondents confirmed that their food scraps are collected separately from garbage. 28% said that food scraps go in the garbage and 16% said they don’t have food scrap collection service. 8% did not know.
  • When asked to select the three best reasons for reducing food waste, “The right thing to do” was selected by 45% of respondents (down from 49% in 2020). “Fighting climate change” was selected by 32% of respondents.

The survey results demonstrate that many Californians understand that climate change is happening and they are worried about it, but do not yet understand the connection between food waste going to landfill and the climate crisis. We see this as a possible opportunity for future  outreach: Many of the actions that fight climate change are quite a big “ask” for most people: “Buy a new electric car!” “Replace your water heater!” “Stop eating meat!” In contrast, cutting food waste is both simpler and has many practical benefits, such as saving money. Could outreach about cutting food waste to fight climate change be the daily action that makes people feel positive and hopeful about their actions and the future? This is a question we’d like to explore in future research.

To receive a copy of the full survey report, please email Gigantic.

Recycling Is Not Broken, but Can Use Some Help: A National Zero Waste Conference Session

zero waste conference hero imageWhile recycling has been getting a bad rap recently, the recent National Zero Waste Conference offered some fresh and hopeful perspectives. Gigantic Team Member Dennis Uyat coordinated the session: “Recycling Is Not Broken, But Can Use Some Help.” The conference was attended by over 400 people, and the session was moderated by Maurice Sampson, Eastern Pennsylvania Director of Clean Water Action.

Recent years have seen a shift towards upstream solutions like source reduction and reuse, however, recycling still has a place in the transformation of materials like paper, glass, metal, and plastic into new and useful products. Neil Seldman of the Recycling Cornucopia Project and the Institute for Local Self-Reliance, opened with an overview of an increase in domestic recycling  markets and infrastructure since the National Sword Policy began to be enforced in 2018 in China. He writes, “Despite the fact that China had been warning for years that this cut-off was coming, U.S. recyclers were stunned and unprepared. But eventually, as prices for secondary materials fell in the tumult caused by the Chinese ban, private investment began re-building the U.S. manufacturing sector, and end-use capacity that had languished during the years that recycling collectors shipped a large percentage of materials to China rather than supplying domestic mills, returned to use.”

Many cities in the U.S. have implemented single-stream recycling systems, but they are not the only, or most cost effective, option. Speaker Joanne Schafer, Deputy Executive Director of the Centre County Recycling and Refuse Authority (CCRRA), spoke about their curb-sort recycling program in rural central Pennsylvania.

Municipalities that implement recycling often consider going with a single-stream system, and CCRRA hired MSW Consultants to see if it would be more cost effective to centralize recycling. They found that with the current weekly collection and 90% participation, the capital costs – a new MRF and truck fleet along with future costs of an education campaign – did not justify a system change. In this case, source separation of glass, cardboard, mixed paper, recyclable plastics and metals at the curb was more effective for residents and collectors.

Centre County, Pennsylvania is a good example of how grassroots recycling efforts in prior decades turned into a viable financial model. The decision to invest in labor over capital proved fruitful in the development of more localized recycling economies, which are less vulnerable to the whims of international global markets and commodity prices.

The session ended with Gary Liss, of the Recycling Is Infrastructure Too Campaign and Zero Waste USA, who laid out the American Recycling Infrastructure Plan, which vies for federal funding for community based recycling programs. It covers 50 initiatives with $18.3 billion allocated for the build-out of recycling infrastructure over three years. The Plan advocates “for the inclusion of waste reduction, reuse, recycling and composting infrastructure and programs that will stem climate disruption, address racial injustice, and create thousands of jobs throughout the country.” Gary detailed a number of current EPA Green Infrastructure Funding Opportunities.

Recycling is often dismissed as big industries continue producing plastic and waste by design, which invariably ends up being burned in incinerators or buried in landfills. The Second Recycling Revolution is driven by grassroots efforts to build local community power, to redesign a more circular economy.

Regular people are finding big and small solutions to municipal solid waste problems. Gary ended with a question for the audience, “How much waste are you for?,” and the audience responded, “Zero!”

Find out more about the National Zero Waste Conference.

Which Message is Best? Results from a Pilot Cart Tagging Project in Sunnyvale, California

Gigantic Idea Studio teamed up with Sunnyvale, California with the challenge to refresh their “FoodCycle” food scrap collection program outreach and improve participation rates. The question was, how?

social norming message tag
One tag version had messages of social norming and the benefits of foodcycling.

After surveying residents, we found that self-reported participation was actually fairly high at 63%, but cart audits showed a lower citywide participation rate of 57% and weekly participation of 45%.

The City wanted more program collateral, how-to videos and a presentation to help them communicate about the program, but also wanted to explore behavior-change tactics in a pilot program. Our team proposed a communications campaign as a baseline strategy, that would be supplemented with cart tagging in two pilot areas. The pilot would determine whether or not cart tagging improved participation more than advertisements, articles and videos. Together, we set a goal to raise weekly participation by 5%.

The two pilot areas were given two different messaging strategies: Social Norming and Benefit messaging vs. Addressing Barriers messaging. The social norming tag showed residents and their quotes about why they FoodCycled—and then listed the benefits of participation, such as reducing waste and fighting climate change. It also clearly stated that 63% of residents participate, a clear majority of support and enthusiasm. The second group received messaging related to overcoming barriers to participation, such as tips to avoid mess, smells and pests, and alternative collection containers for smaller kitchens or those concerned with aesthetics.

The more effective tag addressed barriers to food scrap recycling.

Although both strategies are part of the popular “Community-Based Social Marketing” practices, the cart audits showed that the “Barriers” messaging worked better in Sunnyvale. The households that received a cart tag with tips saw an increase of 9% (from 44% to 53%) in weekly participation and 7% in overall participation, when compared to the baseline.

Both types of messages were included in the communications campaign, but the pilot project shows that cart tagging adds effectiveness that can be measured. This is likely related to the personal and contextual message delivery method—the cart—which is related to the behavior change we are asking for.

Many cities will be conducting cart audits as part of SB 1383’s statewide requirements. Adding friendly, yet effective messaging designed to increase participation in organics programs is a good way to maximize the investment of labor required to do these audits. This messaging can be combined with contamination feedback and included on the back side of any cart tag.

We have experience designing these tags and providing guidance on how to determine messaging that resonates in your community. We’d love to hear from you!

Hard Numbers, Hard Truths: How Data from Spot Checks, Surveys and More Guide Outreach

We know it’s best to base outreach on data that we get from research. Formal research can be costly, but actionable data is all around us – and it can help make public outreach more effective.

For the 2022 California Resource Recovery Association (CRRA) Conference, Gigantic participated in a session about the use of surveys and spot checks to guide outreach. Our presentation gave examples from two of Gigantic’s clients: Cities of Milpitas and Livermore.

Among the suggestions:

  • Integrating some research into your outreach plan is better than none. Don’t let the perfect be the enemy of the good: include lid flips and surveys into your budgets as feasible. There’s also data that does not need a specific budget because:
  • Outreach data is all around us. Your agency may not be able to afford a statistically rigorous survey, but quantitative data from hauler reports or lid flipping can be useful guides to what is working and what challenges arise. Qualitative data (individual questions or reactions that represent the concerns of a larger audience) can be gathered from phone help lines, comments at public meetings or from social media posts. Website statistics show us which content is or is not being accessed, what users are searching for and how/when they accessed the site; this is all guiding data for outreach.
  • Use data to react in real time. Are you getting a lot of questions on your social channel about plastic bags? Are lid flips showing an increase in a particular item of contamination? Respond to these questions with blog or social posts, or additional newsletter content, as promptly as possible.

See the full presentation here:

Learn more about CRRA here.