Who Are You Talking To? Choosing a Strategy for Social Media Channels

Nancy Roberts

sample tweet from @giganticideas

Are you planning an environmental outreach campaign that includes social media? I hope so! As you probably know, social media is a great way to spread the word about your organization’s activities and to encourage public participation. But “social media” is not a single, uniform bucket. Just as you would plan a different print ad for a publication that reaches high school students than for one that focuses on businesses, so your posts in social media should be guided by who you are trying to reach and why.

How to get started with a channel-specific strategy?

To start, try creating a mission statement for each channel. The mission statements should be based on your organizational goals and the audience you are most likely to reach with each channel. For example, are you trying to reach young people? Snapchat (60% of Snapchat users are under 25) is a good channel to consider. If you’re trying to reach Baby Boomers or businesses, not so much.

Here are some sample mission statements by channel:

We will use Twitter to raise our profile with influencers in the U.S. and beyond.
We will use Facebook to keep our fans updated and informed about our organization’s activities and to provide calls to action to the public.
We will use Instagram to promote the joy of a waste-free lifestyle with the local community.
Our blog provides detail and a personal voice on our organization’s issues and activities for those who already know about us.

Next, tailor your content by channel. Some organizations, looking to save time, make all of their Facebook posts automatically post to Twitter. This may undermine your efforts when your audience and mission  are different for each channel.

This doesn’t mean you should not cross-post the same topic in different channels. But it is a good idea to structure the content for your target audience: customize the language and images to achieve your mission.

Measure, Measure, Measure

How do you know if your channel strategy is working? Measure the results and compare your progress to your goals. For instance, your Twitter feed may be focused on reaching influencers. You can then evaluate your Twitter efforts by the number of key influencers who follow or retweet you. (In other words, it may be that the quality of your followers is more important than the number of them.) If your goal is to raise awareness of an issue, then the metric of reach/impressions is key. If your goal is to have users respond to a call to action, you will want to look at both click-through rate and number of clicks.

There is so much more to say about social media strategy, but starting with a channel mission statement is a useful guide when you are creating and customizing your communications. Happy posting!

Gigantic Welcomes Nicole Greenspan to the Team

Nancy Roberts

Nicole GreenspanWe’re excited to introduce Nicole Greenspan, our new Associate here at Gigantic Idea Studio! An East Bay native, Nicole comes to us most recently from Stanford University, where she worked for several years in the University’s award-winning sustainability program after completing her undergraduate and graduate degrees in the interdisciplinary Earth Systems Program with a focus on Sustainability Communication and Education. At Stanford, she designed and managed a wide range of projects and programs, spanning waste, energy, water and agriculture. One key project, the now annual Give & Go Move Out Donation Program, diverts over 100,000 pounds of reusable materials from landfill each June. Another, the Sustainable Stanford Internship Program (formerly HSCI), has provided dozens of students the opportunity to work on projects applying their educational background directly to improving campus sustainability. From working with the government in Brazil on climate change education, to promoting best practices in campus sustainability with U.S. Green Building Council, Nicole has a diverse range of experience and skills to inform her work with Gigantic. She recently received her Four Seasons Permaculture Design Certificate from the Regenerative Design Institute.

For the last year and a half, Nicole’s curiosity took her around the world, volunteering and exploring in Costa Rica, Panama, Nepal, Cambodia, Indonesia and Australia. This experience helped her learn to communicate, empathize and build relationships wiNicole Greenspan new Associate at Giganticth people of diverse backgrounds and cultures. From experiencing the April 2015 earthquake and aftermath in Nepal, to hearing the first hand stories of survivors of the Khmer Rouge, she truly appreciates the importance of community resilience and collaboration in order to solve the wicked problems facing our world today. She is particularly passionate about working with communities to co-create a more just and sustainable future, using tools such as design thinking, community-based social marketing, anti-oppression facilitation and regenerative design. She’s excited to collaborate with such an incredible team and clients, offering her perspective and skillset to an organization that makes such a positive impact on the world. When she’s not at Gigantic, you can find her dancing, backpacking or digging in her backyard garden in Oakland.

5 Tips to Turn Your Environmental Outreach from “Meh” to “Magnificent”

Kas Neteler
The (bruised) bananaphone connects the Gigantic staff at CRRA
The (bruised) bananaphone connects the Gigantic staff at CRRA

It’s easy to fall into a rut with environmental outreach tools (websites, brochures, bill inserts, how-to-recycle guides, etc.) But even the smallest touch-up can really help make a piece become more effective. In preparation for the recent California Resource Recovery Association (CRRA) annual conference, the Gigantic team put out a call to our email list, asking for samples of outreach materials that were ready for a makeover. We selected two submissions – the City of Fremont’s multi-family recycling guide and the Conservation Corps North Bay’s services flyer, and got to work.

See the results in the presentation below. In doing these makeovers, a few key takeaways emerged that we’d like to share:

1) Tailor by Audience – Often agencies and organizations don’t have the resources to make separate pieces for each audience (for example, multi-family building residents and property managers), but you can use visual cues and wording to clarify to whom you are speaking within a piece.

2) Give a Clear Call to Action – Laundry lists of do’s and don’t’s can make people’s eyes glaze over. Single, clear action steps are more likely to get results.

3) Use Clear Instructions – There are some best practices for information such as waste sorting guides: use color coding, group images by type, and don’t overlap images – the brain takes in the shape of an uncluttered image and retains it better.

4) Tell Your Story – Stories stick. Make your messages come alive with vivid words and images, and beware of jargon and “internal speak.” Investing in custom photography with “real” community members pays off, as people see themselves in your outreach and are more likely to respond.

5) Be Consistent and Multi-Touch – No single brochure, no matter how well designed, can do all the work. Your message will go farther when all communication pieces work together visually and verbally, reinforcing your message across channels.

If your organization needs an outreach makeover, feel free to contact us and let’s see what we can do together!

Gigantic Idea Studio Hosts NewCo Oakland Session

Lisa Duba

Last Thursday, October 8, we opened our Gigantic doors to host a diverse group of visitors interested in learning more about us and our work as part of the NewCo Festival. NewCo engages companies with an innovative mission to share their vision and ideas with festival attendees. This year, the event expanded from San Francisco to include Oakland for the first time, and we are so proud to have been selected to participate as a host company. Host businesses include small, specialized groups like us, along with big players like Twitter, Pandora, Uber, and everything in between. NewCo is an inspiring event, and a great way to share ideas across business disciplines, as our attendees were from well-known tech companies, a university, an online retailer and more.

Surprisingly, preparing this presentation became a bit of a trip down memory lane for me. I realized the history of Gigantic’s founding and early development is intertwined with the advent of recycling, the tipping  point of green as mainstream, and the rise of social science research on how to change behaviors related to environment and sustainability—and this made a cool story. It was great to meet people interested in taking the latest ideas and techniques back to their workplaces to inspire change. Here is the presentation:

Enlivening Outreach: 5 Techniques for Creating Vivid Communication

Kas Neteler

This post is the third in a three-part series summarizing our presentation on messaging at this year’s California Resource Recovery Association (CRRA) conference: “Not Just the Facts, Ma’am: Getting Your Message to Matter.” 

At this point in the story you now know the power of emotional appeal and storytelling. Now it’s time to add another element to the mix: vivid communication.

By vivid communication, we mean communication that forms distinct and striking mental images.  Vivid communication works because it gets attention and aids recall. Without attention, there is no recall. Without recall, there is no action.

Consider these five techniques to incorporate vivid communication to your projects.

1) Make the Invisible, Visible.
Vivid1

Take a look at this ad campaign from Georgia’s Clean Air Program. This is a clever way to depict the positive impact of public transit and carpool options on Atlanta’s freeways.

 2) Relate to what people know.

Vivid3

PG&E learned how to weave vivid communications into scripts. PG&E noticed when they sent auditors to visit homeowners to talk about weather stripping, caulking and attic insulation alone – they did not see homeowners take action to correct issues.

However, once auditors were trained to incorporate vivid communication into their discussions with homeowners, they noticed a significant increase in repairs being made. For example, if an auditor found a lack of insulation in the attic they would say “We call that a ‘naked attic’ – it’s as if your home is facing winter not just without a coat, but without any clothing at all.

3) Illustrate your data.

Vivid2

Yes, facts are important! However, facts with visuals can really get your point across. It’s one thing to say a glacier receded eight miles in 100 years and another eight miles in the last 10 years; we hit another level of comprehension when those facts are illustrated visually.

4) Create an infographic.

Vivid4

This technique is perfect for grabbing someone’s attention and keeping it.

5) Engage the senses.

Vivid5

We created a three-cart game for Oakland Recycles to promote composting and recycling behaviors. The game begins with a noisy and attention-getting prize wheel. The prize wheel lands on a photo of a common discard and the player must find the game piece and walk over and determine which is the proper cart to use. The booth team coaches players as needed and we encourage them to look for clues under the lids. The player is engaged kinetically by taking the item, recognizing what it is and physically placing it in the right cart. This aids recall when they are back home and encountering the same item.

Remember…

No matter the budget dollars behind your campaign, you can weave vivid communications into all your existing outreach efforts including newsletters, bill inserts, presentations, social media posts, event tabling and more! You can change the script, add imagery feature community members, even add a game or activity.

The complete CRRA presentation can be viewed here.

Touched by the Cart: Five Recycling Videos with Emotional Appeal

Nancy Roberts
Stevie Wonder sings in a recycling video from the early 1990s
Stevie Wonder sings in a 1991 recycling PSA.


Haulers, waste agencies and environmental outreach professionals have been working for decades to improve the U.S. recycling rate, yet overall the country’s recycling rate is around 34 percent – so there is much room for improvement.

Part of the challenge that we see is putting the emphasis on operational facts before attracting people with an emotional appeal.  Search for “recycling” in YouTube and you get almost 900,000 results. Most of the top hits focus on how to recycle. Some examine if it works, or problems with recycling. But very few focus on why people should recycle, which is a very important factor in encouraging behavior change. In fact, the video results indicate how we take recycling for granted, assuming everyone is already on board and participating. The truth is, even with established behavioral practices, it helps to periodically boost morale with a new appeal that is fun, moving, or otherwise stirs our feelings.

There’s a kind of taxonomy that emerges if you look at enough videos that encourage recycling. Here are some categories with examples of different approaches, mostly light-hearted, that aim to increase recycling and composting activities:

“Here’s What to Do”

This is a classic “what goes where” video from Livonia, Michigan.  The viewer is given no context, no appeal to emotion, just “this is what to do.” (And it’s not so simple, either!). While the information is important, the delivery could be more compelling:

Hot Tunes and Celebrity Sightings

This 1991 classic from an earlier time of recycling outreach has action-packed celebrity sightings and groovy music in an attempt to make recycling cool. The video played on MTV and in move houses and was part of an integrated campaign by the Take it Back Foundation that included classroom curricula and the development of a resolution introduced to the House and Senate to declare April 15 “National Recycling Day.” It’s a great example of use of using a catchy campaign to increase awareness. (Bonus – how many of the celebs can you name?)

This Cal Recycle video combines humor and a self-deprecating celebrity “endorsement” from Ed Begley Jr., as the public is shown that you don’t have to be a star to make a difference.

Personifying Trash

Some campaigns take the point of view of the stuff being recycled rather than the recycler, as in this video from Keep America Beautiful. It was created following research that showed that only 10 percent of Americans have a recycling bin in their bathroom:

Personifying the Bin

If creating empathy for trash doesn’t help, how about empathy for the recycling and compost bins? Here’s one example from the UK, aimed at making folks more mindful of those useful outdoor bins:

At Gigantic, we thought that creating an organics cart mascot would raise awareness, and use of the green cart when we created this video for the City of Livermore:

We’ll be looking at the use of memorable messaging to increase recycling and composting participation during our session “Not Just the Facts, Ma’am: Getting the Message to Matter” at the CRRA conference this August. We hope to see you there!

Outreach Lessons from an Artist: Behavior Change Design

Nancy Roberts

@Large installationA stunning art installation featuring the plight of political prisoners around the world got me thinking about, yes, recycling campaigns. In addition to being a moving experience, the @Large exhibit by Chinese artist Ai Wei Wei , on now at Alcatraz Island, nicely illustrates the stages we consider when designing a campaign for environmental behavior change.  The exhibit takes the viewer along a path, with different appeals and presentations at each step.

People need to come to behavior change through a process, most clearly described by Everett Rogers back in the 1960s in his book, Diffusion of Innovations. His Innovation Adoption Stages model looks like this:

Diffusion of innovation adoption stages

Intentionally or not, the Ai Wei Wei installation follows the stages, leading the visitor from awareness of the issues, through “persuasion” via a multi-sensory deepening of the experience, and finally, offers a concrete action that the viewer can take.

The @Large installation begins at the New Industries Building. It takes several forms, but the initial contact focuses on making the viewer aware of the variety and extent of political imprisonment around the world.  The floor of an enormous room is covered with portraits of political prisoners, made from LEGO bricks. At this point, the artist has not assumed that the viewer is ready to do something, but rather provides beautifully crafted “information” in the form of portraits of human faces arrayed across a huge space to raise awareness of the scope of the issue.  Books detailing the stories of each of the prisoners are present, but the viewer is not in any way forced to learn more facts and figures. The act of walking the length of the huge room with the 176 portraits “sets the problem” in the mind and heart of the visitor.

art installation @Large

The @Large exhibit continues to the cell block building, where the viewer starts to live into the experience of prisoners  – visitors are invited to enter each of 12 small, unadorned and definitely not prettified cells. There is nothing to look at, but each cell has a different recording playing, usually of the music or speech of one of the prisoners. By involving the sense of hearing and the physical experience of walking into the tiny, dingy cells, the viewer becomes more fully involved and engaged.

After several more stops, at the end of the exhibition visitors are given the opportunity to write postcards addressed to individual prisoners whose portraits they saw earlier. The sponsoring Foundation notes:  “The postcards are adorned with images of birds and plants from the nations where the prisoners are held. Cards are gathered and mailed by @Large Art Guides.”

basket of postcards
At the end, visitors write postcards to the prisoners around the world.

The viewer has been led through awareness of the issue to persuasion about the problem’s scope and importance, though information and appeals to the emotions. Only at the end is the viewer invited to make a decision to act, by writing a personal communication to one of the prisoners introduced during the first stop of the exhibition. The viewer is not urged to act before s/he has had a chance to fully digest and explore the need to communicate. And by communicating, not to a general, amorphous authority, but to a single individual, the final action becomes that much more memorable.

Not all of our behavior change campaigns can be as beautiful and meaningful as Ai Wei Wei’s @Large, but there is much to admire in the intentional layout of the exhibit that aims to touch, inspire and ultimately, change the viewer. The exhibit ends this month…go see it if you can!

@Large: Ai Weiwei on Alcatraz is presented by the FOR-SITE Foundation in partnership with the National Park Service and the Golden Gate National Parks Conservancy. 

Which Eco-Type Are You? (Hint: They’re all good)

Nancy Roberts

Male superhero recycling his old stuffOne of Gigantic’s core values, which we review each week in staff meeting, is staying light-hearted in the face of challenges. In our recent New Year e-blast, we decided to use humor to make a serious point: caring environmental changemakers come in many shapes, sizes and flavors, and we need every single one of them.  We thought we’d demonstrate our theory of balanced teams by way of a popular current meme: the personality quiz.

Admit it, you take them. We all take them. “Which Harry Potter character is your soul mate?” “Which Disney Princess are you?” “Which animal do you become at lunchtime?” They are addictive, fun, shareable and sometimes, quite revealing. So we created a quiz using a free platform called Playbuzz.  For five questions, we created multiple-choice answers, with responses “keyed” to one of four different personality types:

[table id=3 /]

The answer choices were purposefully playful. “Where do you go to wash your car?” had the following possible responses, paired with their most likely personality types:

Practical Participant: “Self-service car wash business.”

Data Driven: “After careful analysis, I don’t wash it, We’re in a drought. I let Nature wash my car.”

Techie True Believer: “My car is treated with a superhydrotrophic coating  – no need to wash it.”

Eco-Evangelist: “Car? What Car? One less car here.”

How did you score? Our Eco-Type list is by no means exhaustive. We know there are more gifts that other Eco-Types bring to the party. While we hope you are pleased with your result, the most  important thing is that you had a moment’s fun, and that, while reading this post, you paused to think about your Eco-Team, and how their personality types can contribute to a more sustainable society.

Have You Heard? Word of Mouth Empowers Green Behavior Change

Nancy Roberts
2 women chatting over a fence
Good, old-fashioned word of mouth

A recent survey by the Consumer Electronics Association has some fairly depressing statistics (for example, 18 percent of consumers say they discarded electronics devices in the trash during the last year, a six point increase from 2012), but another result caught our eye: according to the survey, “nearly half of consumers (42 percent) first learned how to recycle their old devices by word of mouth from friends, family or co-workers.”

Surprising? Not at all. Study after study shows the importance of friends, family and co-workers on influencing all kinds of behavior. Nielsen’s 2013 survey of trust in advertising channels shows that 84% of respondents say word of mouth from family and friends was the most trustworthy form of persuasion.  For those of us involved in green behavior change, this is good news, since we usually don’t have the budget for Coca-Cola-style mass media campaigns. However, word of mouth still needs to be made simple in order to get your ideas to spread.

So how to design campaigns that enhance the power of friends and family?

To enable word of mouth, we need to reach people, give them the information they need in an appealing, trustworthy and shareable form, and help them to feel that their sharing will be appreciated. A writer for Forbes describes this as the three E’s: Engage, Equip and Empower.

Of course, word of mouth alone cannot create behavior change, but it can be an important tool in a multi-touch campaign. Some questions to ask while designing our environmental behavior change campaigns include:

Are we being clear? Are we using terms that make sense to our audience? As we’ve seen in our research, it’s not a good idea to make assumptions about what people know about waste or water quality.

Are we providing the tools that people need to spread the word? People will be more likely to spread the word if they are equipped with catchy facts, a story, or shareable content.  Is there such a thing as too many facts and data? For spreading messages, the answer is yes.

Have we asked for help?  So simple, but so frequently overlooked. Just by saying “Let your neighbors know …” or “Please Retweet or Share,” your messages are more likely to be spread. Thanking people afterwards is even more powerful.

As we plan for new behavior change campaigns in 2015, the Gigantic team will be focused on fostering the thousands of individual conversations, both off and online, that will move us closer to a sustainable world.  Let’s spread the word!

Bite-Sized Outreach: A Single-Material Campaign Focuses on Food Waste

admin

A typical set of curbside recycling instructions can leave residents confused. At this year’s California Resource Recovery Association/SWANA conference in San Jose, Gigantic Idea Studio presented an alternative approach: make it bite-sized.

To kick off our session on behavior change outreach and food waste diversion, Wendy Wondersort (aka our own Stefanie Pruegel) hosted the Sorting Game, with NorCal competing against SoCal to win the coveted Golden Pizza Slice. One team was given a long, complicated list of recycling instructions. The other received more straightforward directions. Can you guess who won?

The golden pizza slice winner
And the winner of the coveted Golden Pizza Slice is…Deb Phillips of the San Joaquin Regional Conservation Corps!

The Sorting Game helped us demonstrate how too many messages can lead to poor recycling outcomes. To show a real-world example, we presented the concept and results of a single material outreach campaign conducted with our partners at the City of Livermore earlier this year. This “bite sized” campaign focused on one material – pizza boxes – and used multiple tactics to reach residents. The simple instruction: pizza boxes go in the green cart.

To make our outreach message memorable, we created a “story line,” where Binny, the hungry green Organics cart, visits with a Livermore family as a dinner guest and craves the delicious pizza box once the family is finished eating.

The slideshow below goes into detail on the strategy and tactics of this multi-touch campaign, including partnerships with businesses and community organizations, creation of a 30-second video and accompanying contest, and a combination of online and offline tactics to ensure that residents got the message.

Early results show an increase in the number of pizza boxes correctly sorted and a greater confidence in proper disposal amongst residents surveyed. The City of Livermore has been a great partner, and we look forward to piloting more single-material campaigns in the future and continuing to share outcomes.

Questions?

There were many great questions at the end of our presentation at CRRA, and we wanted to share answers to a few of them:

What were ancillary benefits of the campaign?slide sample: multi-touch campaign

While focusing on one material, we were able to build a character and storyline around it that we can now leverage for other single-material campaigns. In addition to seeing some positive operational results, the campaign’s contest offered the opportunity to opt into receiving Livermore Recycles e-news updates; two-thirds of all contest entrants opted in to receive these news updates.

Is brand consistency between campaign and program recommended?

In general, it is a good idea to have a consistent look and feel for campaigns launched by an agency, and that was our strategy for this campaign. There may be instances when a more neutral or different campaign branding might be appropriate, if appealing to a segment like young people or those who might be distrustful or fearful of government agencies.

Could this type of campaign/strategy be scaled up to a regional or statewide level? 

A bite-sized approach can be scaled up or down, depending on the target audiences. However, a regional or statewide campaign may need to consider leveraging additional or different tactics from a local campaign.

Do you think this type of campaign could be applied to business outreach? 

Absolutely!

Resources

Here are some resources we recommend for further reading on behavior change theory:

Diffusion of Innovations, Everett M. Rogers

Fostering Sustainable Behavior, Doug McKenzie-Mohr

The Tipping Point, Malcolm Gladwell

Nudge, Richard Thaler and Cass Sunstein

Influence, Robert Cialdini