OOPS! Tags Tackle Cart Contamination

November 18, 2024 Nancy Roberts

In environmental outreach work, reaching people when they are most open to effective feedback is always a challenge. Many waste agencies are using “oops tags” to indicate to residents that they have put the wrong items in the wrong carts, e.g. “OOPS – this item belongs in recycling” or “OOPS – only food scraps in the green cart, please!”

The Gigantic team has been working with clients on various kinds of OOPS tags for some years now. While we believe that customized, one-to-one outreach is effective, it is difficult to measure if the tags are responsible for positive impact.

We would love to experiment with taking the feedback one step further, by having haulers NOT pick up contaminated carts. This has been tried elsewhere, with positive results.

For now, we are continuing to refine and test various cart tags. Our latest effort: placing “OOPS” tags on Garbage carts, to draw attention to the large presence of food scraps and other items in the Garbage that should be recycled or composted.

Below are some examples of oops tags that Gigantic has created with various clients. We would love to discuss OOPS tags and the strategy behind them with you:

This tag, to be placed on Organics carts, is simple:

In 2023, we made a more elaborate tag that the outreach team could “customize”, depending on the contaminant. We understood from resident surveys that people were unsure or even skeptical about what happens to food scraps in the Organics cart. This tag also confirms that rich compost is made from the food scraps, and connects correct use of the organics cart with making healthy compost for farmers:

We are experimenting this year with placing an “oops” tag on the Garbage cart, calling out the items that should be in Recycling or Organics:

For Milpitas, we helped refine their tag design, which uses the same tag for all carts. Audit staff circle the appropriate cart, and provide very specific feedback on the types of items found (see image below). Milpitas staff have reported the tags are working work well, especially when they have the opportunity to speak directly with a resident, but that they need to add a few additional categories of contaminants.

While difficult to tie results directly to cart tagging, City staff noted that they are seeing some positive trends in households selected for a pilot project. The pilot area received food waste prevention outreach and then OOPS tags shortly thereafter. Follow-up audits over two years show some improvements. The fullness of the food scrap compartment increased from 8.8% full to 24% full. At the same time, contamination decreased by 42.5%.

There’s no one right way to use OOPS Tags, but they’re one of the most evidence-based ways to address contamination. They make a great addition to a cart-contamination reduction strategy.

Recycling: Hero or Villain? The Public Is Confused

April 18, 2024October 11, 2024 Nancy Roberts

Environmental specialists are working, like everyone else, in a polarized world where distrust of media and “truthiness” can make us question absolutely everything.

You’ve seen the headlines in everything from business press, public radio …

“Recycling Doesn’t Work”

“Plastic Recycling Doesn’t Work and Will Never Work”

“You Can’t Recycle Your Way Out”

“America’s Broken Recycling System”

At Gigantic, we work with clients whose jurisdictions:

Don’t accept “compostable” plastic
Do accept “compostable” plastic
Only accept Plastics # 1, 2, 5
Only accept “rigid” plastics
Ask you to put plastic bags in the Garbage
Ask you to put plastic bags in the Recycling
Accept paper cups in Recycling
Accept paper cups in the Garbage
Put pizza boxes in the Recycling
Put pizza boxes in the Organics

And on and on…

We can't recycle our way out of the plastic crisis - Insta post from Story of Stuff — Source: Story of Stuff Instagram

Is it any wonder that residents are wondering what’s going on?

If we had a magic wand, we’d wave it and make all this a lot simpler: focus on just a few of the most easily identified recyclable materials so that “waste” streams are clean and easily processed. We’d like to see:

All jurisdictions’ carts be the same color and labels as in other jurisdictions.
Every jurisdiction have the same “what goes where” instructions and
VASTLY simplify “what goes where” messaging to focus on the most recyclable items, in order to cut down on contamination. We have seen over and over that “wishcycling” is a real thing, and a real hassle for materials facilities.

But we don’t live in a perfect world. For now, environmental communicators need to be honest about the challenges of recycling, while reassuring the public that many problems can be solved and not to give up hope.

Recycling Is Not Broken, but Can Use Some Help: A National Zero Waste Conference Session

January 19, 2023February 24, 2023 The Gigantic Team

While recycling has been getting a bad rap recently, the recent National Zero Waste Conference offered some fresh and hopeful perspectives. Gigantic Team Member Dennis Uyat coordinated the session: “Recycling Is Not Broken, But Can Use Some Help.” The conference was attended by over 400 people, and the session was moderated by Maurice Sampson, Eastern Pennsylvania Director of Clean Water Action.

Recent years have seen a shift towards upstream solutions like source reduction and reuse, however, recycling still has a place in the transformation of materials like paper, glass, metal, and plastic into new and useful products. Neil Seldman of the Recycling Cornucopia Project and the Institute for Local Self-Reliance, opened with an overview of an increase in domestic recycling markets and infrastructure since the National Sword Policy began to be enforced in 2018 in China. He writes, “Despite the fact that China had been warning for years that this cut-off was coming, U.S. recyclers were stunned and unprepared. But eventually, as prices for secondary materials fell in the tumult caused by the Chinese ban, private investment began re-building the U.S. manufacturing sector, and end-use capacity that had languished during the years that recycling collectors shipped a large percentage of materials to China rather than supplying domestic mills, returned to use.”

Many cities in the U.S. have implemented single-stream recycling systems, but they are not the only, or most cost effective, option. Speaker Joanne Schafer, Deputy Executive Director of the Centre County Recycling and Refuse Authority (CCRRA), spoke about their curb-sort recycling program in rural central Pennsylvania.

Municipalities that implement recycling often consider going with a single-stream system, and CCRRA hired MSW Consultants to see if it would be more cost effective to centralize recycling. They found that with the current weekly collection and 90% participation, the capital costs – a new MRF and truck fleet along with future costs of an education campaign – did not justify a system change. In this case, source separation of glass, cardboard, mixed paper, recyclable plastics and metals at the curb was more effective for residents and collectors.

Centre County, Pennsylvania is a good example of how grassroots recycling efforts in prior decades turned into a viable financial model. The decision to invest in labor over capital proved fruitful in the development of more localized recycling economies, which are less vulnerable to the whims of international global markets and commodity prices.

The session ended with Gary Liss, of the Recycling Is Infrastructure Too Campaign and Zero Waste USA, who laid out the American Recycling Infrastructure Plan, which vies for federal funding for community based recycling programs. It covers 50 initiatives with $18.3 billion allocated for the build-out of recycling infrastructure over three years. The Plan advocates “for the inclusion of waste reduction, reuse, recycling and composting infrastructure and programs that will stem climate disruption, address racial injustice, and create thousands of jobs throughout the country.” Gary detailed a number of current EPA Green Infrastructure Funding Opportunities.

Recycling is often dismissed as big industries continue producing plastic and waste by design, which invariably ends up being burned in incinerators or buried in landfills. The Second Recycling Revolution is driven by grassroots efforts to build local community power, to redesign a more circular economy.

Regular people are finding big and small solutions to municipal solid waste problems. Gary ended with a question for the audience, “How much waste are you for?,” and the audience responded, “Zero!”

Find out more about the National Zero Waste Conference.

Garden Pots and Mulch Bags, OH MY!

May 6, 2022 Kas Neteler

On a recent chilly early Monday morning in March, Stef and I were conducting spot checks* for our client, Livermore Recycles. In a single lid-flipping morning, we walk several miles and record data on approximately 200 residential trash/recycling/composting set-outs. I flip the lid on each cart and call out what I see while Stef records the data on her clipboard.

On this morning, a pattern was beginning to emerge. From the compost cart we could tell folks were definitely working on their gardens and yards this time of year AND some of them were confused about where their nursery pots and mulch bags should end up. Unfortunately, film plastics such as mulch bags and those black flimsy pots belong in the trash – we found several set-outs where these items were contaminating the organics cart and the recycling cart.

As a result of seeing this in the field on Monday, and verifying with the team that this continued throughout the week, we were able to create a social media post prior to the next weekend to let Livermore residents know:

We were quite pleased when we saw the comments and likes come in:

I’d call that a Gigantic success and a good example of how we can act upon what we see is needed in a short amount of time.

*Gigantic Idea Studio, has been flipping lids in Livermore twice a year (Spring and Fall since 2017. This involves early morning starts to stay ahead of the Livermore Sanitation trucks as we flip lids on approximately 1,000 setouts during a single week. The data is collected, reviewed and reported back to the client, along with recommendations for messaging specific to Livermore residents’ needs.

Actors Sought for Recycling Video

March 3, 2021March 3, 2021 The Gigantic Team

Seeking Actors with Green Ambition

Zero Waste Marin is seeking one adult and one youth actor (aged 10-14) for two educational videos about waste and recycling in Marin County. Applicants must be available for two full days of shooting plus (Zoom) rehearsal time and wardrobe fitting. Actors must be able to travel to Novato for one day and San Rafael for the other. Video will be filmed (mostly) outside.

For requirements, application procedure and compensation details:

Download Adult Actor Listing

Download Youth Actor Listing

Zero Waste Holiday Outreach — 2020 Style

December 1, 2020 Lisa Duba

Well, if there’s one word none of us would like to hear in 2021, it’s “unprecedented.” Throughout 2020, so many things we took for granted in the world of zero waste and recycling outreach, such as promoting reusable bags and cups, had to be postponed or replaced with COVID-19-related topics, such as sorting shipping waste or putting masks and gloves in the trash.

Now the holidays are here, and we find ourselves in the same outreach predicament. We can’t rely on tried-and-true holiday campaigns like our “Giving the Gift of Good Times” video for Santa Clara and Marin Counties. (Click here for the 2019 version). No-waste gifts that involve groups of people, such as fitness classes, dining out, amusement park passes, or theater tickets are not a viable option this year. Even food waste reduction topics need a fresh take, as gatherings have been reduced in size or cancelled altogether, and some of our neighbors are facing food insecurity.

For our clients this year, we helped adjust messaging to cover these topics in a way that aligns with public health guidelines and new realities. For example, for Palo Alto, we created a “Create Joy, Not Waste” ad, web page and bill insert (above) to align with hosting a small gathering with Zero Waste style. Actions like portion planning, using reusable dishes, recycling bottles and cans and decorating with compostable decorations still make sense, even if it’s just for your own household.

We re-envisioned our Zero Waste gift idea list to remove gifts for in-person activities and include those that offer online versions, such as art classes and music lessons and streaming theater. Local options for all of these were available, offering another benefit to the community. Outdoor recreation is at an all-time high, so national and state park passes can replace amusement parks.

And lastly, if staying home means we’re more likely to buy “stuff” this year than past years, we made sure to provide options for zero waste gift ideas that eliminate or greatly reduce packaging waste—shampoo bars, unpackaged handmade soaps, or subscriptions for refillable beauty products.

We hope this inspires you all to keep the Zero Waste holiday outreach traditions going. Small tweaks to the messaging are all it takes.

Going Plastic-Free in Pandemic Times: A Tough Job

August 13, 2020 The Gigantic Team

Click above to see the phases of Dennis’ Plastic-Free July waste audit.

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Members of the Gigantic team have been observing Plastic-Free July for some years now (see past blogs). Besides being the right thing to do, it lets us understand how it feels to set and strive for challenging environmental behavior goals. This year, going plastic-free has been harder than ever, as COVID-19 concerns have made plastic more common, even in places like the farmers’ market, where it was rare before.

Team member Dennis Uyat decided to keep a record of the plastic he could not avoid during July, despite his best efforts, and reflect on how it could be avoided.

To get a handle on this pile, Dennis sorted the waste into categories. Note the new arrivals this year: PPE masks and gloves, which are a huge, problematic addition to the waste stream.

Next, Dennis came up with a strategy for avoiding these items in the future. While “reduce use” is a common call-to-action, we also like the gentler, more encouraging “do your best.” No one likes to feel like a failure at waste reduction or anything else!

Plastic is a problematic material. Lightweight, flexible and adaptable, it is also, more importantly, a pervasive, harmful pollutant that has reached all corners of the planet and into our bodies. Efforts like Plastic-Free July can help raise awareness of the ever-present plastic in our lives and help us be more mindful about avoiding it as much as possible.

Moving from Awareness to Action at the Food Waste Summit

November 22, 2019April 1, 2020 Nicole Greenspan

Left to right: Nicole Greenspan from Gigantic Idea Studio with clients Lisa Coelho and Amber Duran from SCS Engineers.

While we often work on projects that make composting cool, more and more of Gigantic’s clients are moving up the food recovery hierarchy and asking for outreach about reducing food waste at the source. The goal of cutting food waste in America in half by 2030 was central to the 2019 Food Waste Summit, hosted by ReFED in San Francisco.

The theme was “moving from awareness to action”, with speakers sharing strategies to cut food waste while increasing food security, spurring economic growth and combating climate change. They “set the table” with the cascading impacts of wasting food, gave a “toast to progress” with examples of success at food businesses, and shared innovative approaches to preventing food waste throughout the food system. There was even a cooking demo from one of America’s top chefs, Tiffany Derry, who encouraged attendees to partner with chefs to engage more communities with approachable stories about the value of food.

*Alexandria Coari, Capital & Innovation Director at ReFED, shares the opportunities of the Nonprofit Food Recovery Accelerator.*

With 40% of food wasted in this country while 40 million Americans are food insecure, there was a big emphasis on how to close the hunger gap with food recovery. ReFED highlighted their Nonprofit Food Recovery Accelerator program with the goal to double the number of rescued meals in America. Nonprofits like Replate, Seeds That Feed, Plentiful, and Brighter Bites shared how they’re exploring innovative earned revenue, technology and human-centered design solutions to scale healthy food access with dignity for the millions facing food insecurity. While these solutions provide real relief, the question came up of whether they go far enough to address the core causes of hunger or food waste in America.

*The “Mobile Blast Chiller” van developed by MGM Resorts International, Peravan, and Three Square.*

The Summit showcased several technology solutions for better food storage and transport, waste tracking, and end of life management, including Seal the Seasons, Goodr, Leanpath, Winnow, and Mobius. The “Mobile Blast Chiller” van, pictured at right, was developed by MGM Resorts International, Peravan, and Three Square in Las Vegas, to rapidly cool prepared food as it drives, improving food transport safety and efficiency. Apeel Sciences shared how they’re challenging the notion that we need single-use plastic packaging to solve the food waste problem with a peel-inspired produce coating that keeps produce fresher, longer.

ReFED emphasized the need for more public-private partnerships to create demand for waste reduction like the Pacific Coast Collaborative (PCC) and the Federal Winning on Reducing Food Waste Strategy. Government has a key role to play in improving donation liability protection and awareness, standardizing date labeling (e.g. “best if used by” date), and incentivizing organics from the landfill and edible food recovery with bills like SB 1383. The Summit wrapped up with a panel on turning waste into value where they emphasized the need for strong government regulations to ramp up organics recycling capacity given the current economic conditions.

*Ami McReynolds, Chief Equity and Programs Offer at Feeding America, shows a map of food insecurity in America.*

When I reflect on the Summit and the amazing conversations during and afterwards, I’m left wondering who was not in the room and how that might have changed the dynamic. How we don’t have all the answers, as Ami McReynolds, Chief Equity and Programs Officer at Feeding America observed, and that we need to create a more inclusive environment to bring new voices to the conversation. “How can we build and earn trust with communities?” McReynolds asked at the end of her presentation, “What will it take to be bold and courageous collaborators with communities?” We’re grateful for our incredible clients who are working closely with communities to co-create solutions that address the real needs and root causes of these complex challenges.

Recycling Realities: How to Create Anti-Contamination Messaging

September 11, 2019September 11, 2019 Lisa Duba

There has been a lot of media coverage lately about the problems and challenges of recycling, including the rejection of the tons of recyclables that we used to ship to China. Because of the news, many community members are aware that something bad is going on with recycling.

In our presentation at California Resource Recovery Association (CRRA) on August 12 in Rancho Mirage, California, I presented some notable examples of anti-contamination recycling messages by haulers, as well as our own work tackling these issues in Palo Alto and Livermore.

We based our work on actual recycling realities in each city. In Palo Alto, the contamination was focused on food and liquid in recycling. In Livermore, sorting issues (“Wishcycling”) as well as organics cart contamination were affecting the quality of the recycling stream. These findings informed our social media, newsletter content and campaign concept development.

Clearly presented information, using clear calls to action (Wipe, Pour, Scrape, etc.) and good visuals is a start to tackling the problem. Reaching residents using a multi-channel approach, and repeating the message regularly will help get the word out.

View the presentation below:

Keeping It Clean: Communicating Anti-Contamination Messaging in the New Recycling Reality from Gigantic Idea Studio

Make Those Green New Year’s Resolutions Last

January 3, 2018January 4, 2018 Nancy Roberts

Here at Gigantic we often advocate to make public commitments or pledges a part of an environmental behavior change campaign. New Year’s resolutions are a great example of behavior change efforts (even though 80% of them are discarded by February!) The most effective resolutions are made publicly, have specific goals, and are realistic and simple. Going public means you are more likely to keep your resolutions, so, with that in mind, here are some of the Gigantic team’s 2018 resolutions:

Lisa will be trying a new approach to reducing the large amounts of food waste related to raising her 11-year old son, Jackson. On most days of the current school year, he returned home with an entire lunch uneaten. Applying barriers and benefits research, she talked to Jackson about why it was happening. Barriers included forgetting—he was playing with friends instead of eating—and not finding the food appetizing after it sat in his lunchbox for 3 hours. “Like all moms I worry if my child is eating enough. But the waste is troubling me. In 2018 I’m going to let Jackson choose to purchase the school lunch if he is hungry. We gave him a watch with an alarm to remind him to eat. And to address my worry, I’ll send along a non-perishable snack in case of emergency.” A pilot test run demonstrated that Jackson chose the school lunch every day, so the new year is already looking food-waste free!

Kas is back in the saddle this year – bike saddle that is. She starts training in January for the AIDS/LifeCycle; she will ride her bike from San Francisco to Los Angeles during the first week of June. Kas often spots litter and illegal dumping on her Bay Area training rides. Sometimes cyclists themselves are the cause of litter with items that fall out of their overstuffed jersey pockets or, worst of all, those cyclists who purposely discard wrappers along the way. Kas pledges to pick up what trash she can and/or report illegal dumping through the See Click Fix app on her phone… and if by chance she can catch up to someone who has littered, she will take a moment to “educate” them on the finer points of leaving nature better than when they found it.

Stef continues her efforts to create a backyard wildlife refuge, in spite of some setbacks in 2017, including relentless weeds and an infestation by some very hungry, non-native caterpillars that killed all 18 bush lupines. “After countless hours of weeding and hand cramps from spraying infested plants with soapy water, the promise of a quick fix with pesticides looked pretty darn tempting,” she admits. But fearing the pain of cognitive dissonance if she were to use chemicals in her all-eco yard, Stef pledged to apply more elbow grease instead. She’ll put down her third layer of sheet-mulching and is set to crowd out weeds with low-water, bee-feeding, bird-harboring California natives early this spring.

Nancy is keeping the same resolution that she has (more or less!) successfully kept for the last 3 years. She resolves to pick up and properly discard at least 1 piece of plastic trash on every dog walk. Moxie the Pugwiler likes her exercise, so Nancy takes her out around 500 times a year – that’s over 500 pieces of plastic removed from San Francisco’s Sunnyside neighborhood annually. Unfortunately, there is no problem with finding the trash. “I often try to pick up the trash in a place where others see me doing it,” says Nancy, “It’s my attempt to norm litter pickups, to help people see the problem as everyone’s problem and a solution that we all can own.”

Nicole feels inspired by her work on the StopFoodWaste.org campaign to try to waste less by using a shopping list based on the meals she plans to eat each week. Though it’s hard to plan ahead with a busy and spontaneous schedule, it will help her save food and money, and not feel so guilty when feeding that slimy kale to her backyard worms, though it’s better than the landfill. “Food waste is a big problem in America, but there are a lot of helpful tips and tools to plan, store and use up extra food and leftovers,” says Nicole, “It also helps to eat before going shopping!”

We wish everyone a Happy New Year and pledge to work with you for a cleaner, greener 2018. Please let us know if we can help with your environmental behavior change campaigns.